Important: you must activate your kit before you collect or return your samples. If your kit is not activated we will not be able to analyze your samples or give you your results.
How to activate your kit:
Once you receive your kit, you must first activate it by scanning the QR code on your kit box, or by visiting start.yoxly.com on any browser (on your phone or, tablet, laptop, or computer):
Sign in to your Yoxly account--or, if you do not have an account, create a new one:
Enter your unique Kit ID and Alpha Code, which can be found on the biohazard bag in your kit:
Finding your codes on the biohazard bag in your kit:
Proceed with the next short steps to fully activate your kit.
Note: you must complete each step of the activation process in order to activate your kit. The process will tell you when your kit is fully activated, and you will also receive an email.
Once you have successfully activated your kit, please proceed with collecting and returning your samples.
Note: Be sure to collect and return your samples on the same day they can be collected by the Royal Mail (e.g. not a Saturday, Sunday, or Bank Holiday).
That's it! When our lab receives your samples we'll notify your via email, and your results should be ready in 1-2 business days after that.